These Terms of Service (“Terms”) constitute a legally binding agreement between EliteStarHosting (“we,” “us,” “our”) and the customer (“you,” “your”) regarding the use of any service provided by EliteStarHosting.

By registering for, purchasing, or using our services (including but not limited to Minecraft, FiveM, Rust or Discord bot hosting), you confirm that you have read, understood, and accepted these Terms. We may update or modify these Terms at any time. The latest version will always be available at https://elitestarhosting.com/legal Continued use of our services after such updates constitutes acceptance of the revised Terms.

EliteStarHosting provides digital hosting services, including but not limited to:

・Minecraft Server Hosting

・FiveM Server Hosting

・Rust Server Hosting

・Discord Bot Hosting

All services are delivered digitally and activated immediately upon successful payment or credit allocation.

We reserve the right to modify, upgrade, or discontinue any service at any time, with reasonable notice when feasible.

Services are billed either through a subscription or credit-based system.

Credits are virtual and have no real-world monetary value. They may only be used within the EliteStarHosting platform.

All payments and credit purchases are final and non-refundable.

Failure to maintain sufficient credits or renew your subscription may result in temporary suspension or termination of your service.

Pricing and payment structures may be updated at any time.

In accordance with Article 6:230p sub g of the Dutch Civil Code (Burgerlijk Wetboek) and the EU Directive 2011/83/EU on Consumer Rights, the 14-day withdrawal right does not apply to digital services delivered immediately upon purchase with the consumer’s explicit consent.

By placing an order, you expressly agree that:

・The service will be activated immediately after payment; and

・You waive your statutory right of withdrawal once the service delivery begins.

Since hosting services are automatically and instantly provisioned, no refunds are possible after activation, even if the service remains unused.

We aim for high uptime and reliability, but services are provided on a best-effort basis, without any guarantee of uninterrupted operation.

Scheduled or unscheduled maintenance may occur at any time and may temporarily affect service availability.

EliteStarHosting is not liable for downtime, interruptions, data loss, or damages caused by maintenance, hardware failure, or third-party network issues.

You agree to use our services in full compliance with all applicable laws.

You may not use our services to:

・Engage in illegal activities, including hosting pirated, copyrighted, or malicious content.

・Distribute malware, DDoS tools, or launch any form of cyberattack.

・Infringe intellectual property rights of others.

・Abuse or overload our systems or networks.

Any violation may result in immediate suspension or termination of your service, without refund.

Severe or repeated violations may result in permanent bans or legal action.

While we may perform internal backups, data integrity is the customer’s responsibility.

EliteStarHosting is not responsible for data loss or corruption caused by you, software errors, or external interference.

Customers should maintain independent backups of all critical files.

Services may be suspended or terminated if:

・You violate these Terms or the Acceptable Use Policy.

・Payments are overdue.

・Abuse, fraud, or unauthorized access is detected.

Upon termination, all related data may be deleted permanently without recovery.

Customers may cancel at any time, but unused time or credits are not refundable.

To the maximum extent permitted by law:

・EliteStarHosting is not liable for any indirect, incidental, or consequential damages.

・Our total liability shall not exceed the amount paid by you in the 30 days prior to the event.

Services are provided “as is” and “as available,” without any warranty of any kind.

You accept full responsibility for your use of the services.

You agree to indemnify and hold harmless EliteStarHosting, its affiliates, employees, and partners against all claims, damages, and expenses arising from your misuse of our services or breach of these Terms.

These Terms are governed by the laws of the Kingdom of the Netherlands.

Any disputes shall be exclusively resolved in the District Court of Groningen, the Netherlands.

Email: [email protected]

Website: https://elitestarhosting.com

This Privacy Policy explains how EliteStarHosting (“we”, “us”, “our”) collects, processes, and protects your personal data in accordance with the General Data Protection Regulation (EU 2016/679) and applicable Dutch law.

By using our services, you consent to the collection and use of information as described in this Policy.

We may collect and process the following types of data:

・Account Information: username, email address, payment details, and service usage.

・Technical Information: IP address and system logs.

・Usage Data: Communication Data: messages sent to our support system or Discord server.

・Usage Data: information about resource usage (CPU, RAM, storage, uptime).

We process personal data to:

・Provide and maintain hosting services.

・Process transactions and verify payments.

・Communicate with customers and provide support.

・Ensure security, detect abuse, and prevent fraud.

・Comply with legal and tax obligations.

Data is processed based on one or more of the following legal bases:

・Performance of a contract (Article 6(1)(b) GDPR).

・Compliance with legal obligations (Article 6(1)(c) GDPR).

・Legitimate interests of EliteStarHosting (Article 6(1)(f) GDPR).

・Explicit consent from the user (Article 6(1)(a) GDPR).

Personal data is retained only as long as necessary for the purposes described above or as required by law.

After account deletion or service termination, data may be stored for up to 90 days for audit and compliance purposes before permanent removal.

We do not sell or trade your personal data.

However, data may be shared with:

・Payment processors (e.g., Stripe, PayPal) for transactions.

・Infrastructure providers (Hetzner, PLETX) for technical delivery.

・Law enforcement, if required by law.

All third parties are contractually bound to GDPR compliance.

We may use cookies and analytics tools to enhance user experience and monitor website performance.

You can disable cookies in your browser settings, but some features may not function properly.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

This includes encryption, access control, firewalling, and DDoS protection systems.

You have the following rights under the GDPR:

・Right to access your personal data.

・Right to rectification (correct inaccurate data).

・Right to erasure (“right to be forgotten”).

・Right to restrict processing.

・Right to data portability.

・Right to object to processing.

To exercise any of these rights, contact [email protected].

Our platform may integrate with Discord for login or notifications.

By using Discord integration, you consent to Discord’s Privacy Policy (https://discord.com/privacy).

We are not responsible for third-party policies or data handling practices.

Your data may be processed or stored on servers located in the European Union or in countries offering adequate data protection as defined by the European Commission.

We may revise this Privacy Policy periodically. Updates will be published on our website, and continued use of our services constitutes acceptance of the new version.

For privacy-related questions or GDPR requests, contact:

Email: [email protected]

Support for hardware and network issues. Continuous monitoring of the platform. Intervention within one hour in case of disruptions, typically within minutes.

Includes all features of SLA 1. Specialists available for addressing questions or requests. Management of updates to the chosen system software which is available in our panel (on request).

Includes all features of SLA 1 and 2. Help with server and plugin configurations, performance optimizations, security enhancements, and help with debugging software issues within our scope of expertise.

[1] We reserve the right to modify the SLA for a package and/or category of packages at any time without prior notice.

[2] SLA2 applies to budget servers and SLA3 applies to premium servers.

[3] The support team is always allowed to provide more support than the agreed SLA for a server.