Legal Documents

These Terms of Service apply to all offers and agreements between EliteStarHosting VOF ("EliteStarHosting", "we", "us") and the customer ("you"). By registering for or using our services you confirm that you have read and accepted these Terms.

Amendments are communicated in writing 30 days in advance. Consumers may terminate the agreement if an amendment is materially disadvantageous to them. The customer's own general terms and conditions are expressly rejected.

EliteStarHosting provides digital hosting services, including but not limited to:

· Gameserver hosting (Minecraft Java, Proxy, FiveM, Rust, Hytale)

· VPS hosting

· Web hosting and reseller hosting

· Bot hosting (Discord bots, ticket bots)

· Domain name registration

· Website development (where agreed)

Services are not available to persons under 16 years of age without parental consent. All services are delivered digitally and activated upon successful payment or credit allocation.

An agreement is formed after completing the order process and receipt of confirmation from EliteStarHosting. We reserve the right to decline orders without stating reasons.

In accordance with Article 6:230p sub e of the Dutch Civil Code and EU Directive 2011/83/EU, the statutory 14-day withdrawal right lapses for digital services activated immediately upon purchase, provided the consumer has expressly agreed to immediate delivery and acknowledged the loss of the withdrawal right.

By placing an order you confirm that the service will be activated immediately after payment and that you waive your right of withdrawal once delivery begins. Hosting services are provisioned instantly; no refund is possible after activation, even if the service remains unused.

Prices shown to consumers are inclusive of VAT; prices shown to business customers are exclusive of VAT. Payment is due in advance with a payment term of 14 days.

Credits are virtual, non-transferable, and do not expire during an active customer relationship. Credits are refunded upon termination by EliteStarHosting, but not upon termination due to breach by the customer.

Price changes are notified 30 days in advance; consumers may terminate the agreement if prices are increased.

We aim for high availability but provide no uptime guarantee unless a separate SLA is agreed. Planned maintenance is performed outside peak hours where possible. EliteStarHosting is not liable for downtime caused by force majeure, third-party outages, or datacenter failures.

Service availability is independent of support availability. Servers run autonomously.

You agree to use our services lawfully and in compliance with the Acceptable Use Policy. You are responsible for the security of your account and for maintaining independent backups of all critical data. You shall indemnify EliteStarHosting against all claims arising from your use of the services.

Services may be suspended or terminated immediately in the event of: payment default exceeding 7 days, AUP violation, fraud or abuse, or a datacenter requirement. Upon payment default, written notice and 48 hours to remedy will be given before termination.

After termination, data is retained for a maximum of 14 days and then permanently deleted. Already-paid periods are non-refundable unless termination is caused by a failure of EliteStarHosting.

EliteStarHosting's liability is limited to direct damages only. Indirect damages, consequential damages, lost profits, and data loss are excluded. Maximum liability per event: the amount paid in the preceding 3 months, capped at EUR 500 (consumers) or EUR 1,000 / EUR 2,500 per year (business customers).

These limitations do not apply in cases of intentional misconduct, gross negligence, personal injury or death, or mandatory consumer protection law. Claims must be submitted within 12 months of discovering the damage.

Force majeure includes internet or telecom outages, DDoS attacks on our own infrastructure, power failures, datacenter outages, government measures, fire, and flooding. If force majeure persists for more than 30 days, either party may dissolve the agreement with a refund of prepaid services.

Personal data is processed in accordance with the GDPR and our Privacy Policy. All intellectual property rights in our services, software, and content vest in EliteStarHosting or its licensors. You receive a non-exclusive, non-transferable right of use for the duration of the agreement.

These Terms are governed by Dutch law (CISG excluded). Disputes with business customers are submitted exclusively to the District Court Noord-Nederland, location Groningen. Consumers may choose their own place of residence or Groningen.

Email: [email protected]

Website: https://elitestarhosting.com

KvK: 98619616  ·  BTW: NL868571866B01

As data controller we process:

· Account data: name, email, username, billing address, phone number, KvK number (business)

· Payment data: payment references, payment method, invoicing history (full card data is held by payment providers)

· Technical data: IP address, system logs, browser type, OS

· Communication data: support tickets, Discord messages, email correspondence

· Usage data: CPU, RAM, storage, bandwidth consumption, uptime data

· Performance of contract (Art. 6(1)(b) GDPR): account management, service delivery, payment, support, communication

· Legal obligation (Art. 6(1)(c) GDPR): financial administration (7 years), disclosure to authorities

· Legitimate interest (Art. 6(1)(f) GDPR): infrastructure security, system logging, fraud prevention, capacity planning, website analytics

· Consent (Art. 6(1)(a) GDPR): commercial newsletters and marketing

· Account data: active relationship + max. 90 days after termination

· Financial administration: 7 years (statutory obligation, Art. 52 AWR)

· System logs: max. 90 days; security incident logs: max. 12 months

· Communication data: customer relationship + max. 12 months after termination

· Payment providers: Stripe and/or PayPal (independent data controllers)

· Infrastructure: Hetzner Online GmbH (Germany / EU) for game hosting; SERVCITY (Amsterdam) for VPS/web hosting

· Communication: Discord Inc. (independent data controller)

· Authorities: only where legally required

We do not sell personal data. All sub-processors are contractually bound to GDPR compliance. Where data is transferred outside the EEA (e.g. Discord / USA), Standard Contractual Clauses (SCCs) apply.

When customers store end-user data on our infrastructure (e.g. player names, IP addresses, chat messages), EliteStarHosting acts as data processor and the customer acts as data controller. A Data Processing Agreement (Art. 28 GDPR) is available on request. Staff access to customer data is logged and retained for a maximum of 90 days.

We apply TLS/SSL encryption, need-to-know access control, password management policies, system logging, firewall and DDoS protection, and periodic access rights reviews to protect personal data against unauthorised access, disclosure, alteration, or destruction.

We maintain an internal breach response process. Where required, breaches are reported to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) within 72 hours (Art. 33 GDPR). If a breach poses a high risk to individuals, affected persons are notified (Art. 34 GDPR). When acting as processor, we notify the relevant customer without undue delay.

Functional cookies are placed without consent. Analytical and marketing cookies require consent. See the Cookie Policy for full details.

Contact: [email protected]  ·  KvK: 98619616

This AUP sets the boundaries for permitted use of all EliteStarHosting services, including game server hosting, VPS hosting, web hosting, bot hosting, and related services. By using our services the customer declares to have accepted this AUP. The customer is responsible for compliance by all persons using the services via their account. EliteStarHosting reserves the right to amend this AUP with 30 days' prior written notice.

The following uses are strictly prohibited:

Cybercrime and network attacks: DDoS attacks, port scans, brute force, malware / ransomware / botnets, use as command-and-control infrastructure.

Illegal content and intellectual property: Child sexual abuse material (CSAM), hate speech, copyrighted material without a valid licence, cracked software.

Spam and unsolicited communications: Spam campaigns, phishing, falsified sender information.

Infrastructure abuse: Overloading systems, cryptocurrency mining (unless agreed), open proxies, stress-test tools.

Gaming environment abuse: Cheat software, aimbots, laundering of in-game currency.

EliteStarHosting may take immediate action without prior notice in the event of: active DDoS originating from the customer's service, malware distribution, CSAM, imminent danger to infrastructure, or a government order. In all other cases the customer is given a reasonable period to remedy the situation.

Violations may result in: a formal warning, restriction of functionality, suspension of services, termination of the agreement, filing a criminal complaint, or civil legal action. The customer is fully responsible for their use of the services and indemnifies EliteStarHosting against all resulting claims.

Standard reports follow the procedure below:

· Step 1 - Receipt: Confirmation sent to the reporter within 1 business day.

· Step 2 - Assessment: Credibility and severity evaluated within 2 business days.

· Step 3 - Customer notification: The involved customer is informed in writing within 3 business days.

· Step 4 - Response period: Customer has a standard 48 hours to investigate and remediate.

· Step 5 - Enforcement: If no response is received, enforcement measures are applied.

· Step 6 - Reporter feedback: Outcome communicated to the reporter within 5 business days of resolution.

Category 1 - Critical (immediate suspension): Active DDoS, malware distribution, CSAM, direct threat to infrastructure, government order.

Category 2 - High (notice 2-24 hours): Active spam / phishing campaigns, botnet activity, serious IP infringement.

Available measures include: formal warning, restriction of functionality, suspension, termination, permanent refusal of service, filing a criminal complaint, and civil legal action.

EliteStarHosting cooperates with lawful requests from competent authorities. Customer data is only disclosed where legally required or with the customer's consent. We cooperate with the NCSC (National Cyber Security Centre) where appropriate.

Demonstrably false or bad-faith abuse reports may result in a criminal complaint and / or civil proceedings against the reporter.

Contact: [email protected]  ·  KvK: 98619616

Cookies are small text files stored on your device when you visit our website. This policy also covers comparable technologies such as local storage, session storage, and tracking pixels. The applicable legal framework is Art. 11.7a of the Dutch Telecommunications Act and the GDPR.

Functional (no consent required)

· Session cookie (own): maintains your session in the customer portal / billing system, duration: session

· Preference cookie (own): stores language preference (NL / EN / PL), duration: 12 months

Analytical (consent required)

· Analytics cookie (own / third party): anonymous website analysis, duration: 12 months

Marketing

· Not currently in use.

· Cloudflare: security, DDoS protection, performance. See: cloudflare.com/privacypolicy

· Trustpilot: customer reviews widget. See: nl.legal.trustpilot.com

· Discord: Discord widget. See: discord.com/privacy

· Tawk.to: live chat widget. See: tawk.to/privacy-policy

Upon your first visit you will see a cookie banner. You can withdraw or change your consent at any time via the cookie settings on our website or through your browser settings. Disabling functional cookies may negatively affect the operation of the website.

The availability of our services is entirely independent of the availability of our support team. Servers run autonomously. Support is available to assist you but is not required for services to remain operational.

· Ticket system (primary): 

· Discord (informal): based on staff availability; does not constitute a formal ticket

Support is available Monday–Sunday, 08:00–21:00 CET/CEST (15/7 support). Outside these hours no active staffing is guaranteed. The average response time of ~1 hour is indicative and does not constitute a guarantee.

The following SLA tiers apply based on your package:

SLA 1: Budget

SLA 2: Premium

SLA 3: Enterprise

Includes all SLA 1 and SLA 2 features. Additionally: assistance with server and plugin configurations, performance optimisations, security enhancements, and debugging of software issues within our scope of expertise.

· Critical: Full outage caused by EliteStarHosting, highest priority, addressed outside business hours if necessary.

· High: Serious disruption, priority within hours.

· Normal: Limited disruption, addressed in order within business hours.

· Low: General questions and wishes, addressed in order within business hours.

Respectful behaviour is required when communicating with our support team. Insults, threats, or abuse may result in withdrawal of access to support channels or termination of the agreement.

Contact: [email protected]  ·  KvK: 98619616